FAQ

We’re here to help you make the best choice for your nursery! If you have questions about any of our products such as materials, sizing, bundling, etc.. please reach out to us via our contact form, email, or live chat. We're to help you feel confident about your decision.

Once you complete your purchase, you’ll receive a confirmation email with your order details. If you don’t see this email in your inbox, please check your spam folder, or feel free to contact us to confirm your order status.

We understand that things change! If you need to modify your order, please contact us as soon as possible. We’ll do our best to accommodate any changes if the order hasn’t yet been processed. For modifications on shipped orders, we may have limited options but will gladly help in any way we can.

We offer free standard shipping on all orders over $50 within the continental United States.

For orders under $50 and International or Specialty Shipping options the costs are available at checkout but generally run between $30 -$75 USD.

Delivery typically takes 10-15 business days. We process orders as quickly as possible, but shipping times may vary depending on your location and the specific product ordered. Once your order is on its way, we’ll notify you so you can stay updated on its progress.

Yes! Once your order ships, you’ll receive an email with a tracking number and a link to follow your package. If you have any issues or need further assistance with tracking, feel free to contact our support team.

Yes, we offer digital gift cards in a range of values! They’re a perfect choice if you want to let friends or family pick out something special for their nursery. Once purchased, the gift card is delivered via email with instructions for use at checkout.

Absolutely! During checkout, simply enter the recipient’s address as the shipping destination. If you’d like to include a personalized message with your gift, feel free to add it in the "Notes" section at checkout.

Redeeming a gift card is easy! At checkout, enter the unique gift card code in the designated field, and the card balance will be applied to your purchase. If you have any issues with redemption, our customer support team is here to help.

If your item arrives damaged or defective, please contact us right away with photos of the issue. We’ll work with you to exchange the item for a new one at no extra cost and ensure the process is as easy as possible.

Yes, we offer exchanges within 30 days of delivery for most items, as long as they’re unused and in original packaging. Simply contact our customer service team with your order number, and we’ll help you select a replacement item and provide instructions on returning the original product.

Once we receive your returned item and confirm it meets our exchange criteria, we’ll process the replacement order within 3-5 business days. Shipping times for the replacement item may vary, but we’ll keep you updated on the estimated delivery date.

We accept returns within 30 days of delivery for most items, as long as they’re unused and in their original packaging. To start a return, simply contact our customer service team, and we’ll guide you through the process. Please note that some custom or personalized items may not be eligible for return.

To initiate a return, reach out to us with your order number and reason for the return. We’ll provide you with detailed return instructions, including where to send the item. Once we receive and inspect the item, we’ll process your refund promptly.

Refunds are typically processed within 3-5 business days after we receive your return and confirm it meets our return policy criteria. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.